Benjamin Scherer's Resume

Experience

Maintained a Department of Defense (DoD) security clearance
Review and writing of technical requirements for Agile stories
Offered expert consulting for CMDB, Discovery, and Service Mapping
Perform technical interviews for sourcing team
Reviewed instances for best practices and technical debt, providing recommendations

Mentored and peer-reviewed junior consultants
Worked with business analysts to write technical requirements for agile stories
Focused on IT Service Management (ITSM), Integration Hub, and custom integrations
Built a custom integration between Launch Darkly and ServiceNow Enabling stories to be deployed inactive and enabled later by business users

Administered a 6000-user instance of ServiceNow
Developed integrations with Enterprise Service Bus (ESB), providing integrations with Incident, Service Catalog and custom applications
Improved data accuracy and reduced claim issue resolution times by integrating with Facets
Created a process to log Personnel Health Information (PHI) access and integrate with Splunk
Built custom credential resolver for Thycotic Secret Server This allowed discovery and orchestration to operate without storing credentials in ServiceNow
Designed and implemented custom integration for IVM vending machines and locker
Managed user stories, coordinated deployments, and provided peer review for other developers

Implemented ServiceNow Performance Analytics to identify process automation opportunities
Developed an Advanced Email Alert module in ServiceNow, enabling support teams to create incident creation rules for inbound emails with no code
Customized and deployed external customer portal on ServiceNow
Designed and implemented the “Partner Management” application in ServiceNow This enabled third-party vendors to act on behalf of the company with limited rights and provided a simple interface for Business Relationship Managers to manage and review access
Analyzed and transformed data sets into actionable insights for organizations
Maintained a custom end-to-end billing application utilizing ServiceNow, SQL Server Database, and Reporting Services
Developed a custom CMDB Discovery system for ServiceNow using PowerShell , MID Servers, and data transforms
Provided administrative and development support for a multi-domain ServiceNow environment
Designed and implemented advanced alerting and monitoring using SolarWinds Orion, ServiceNow, Ayehu Eyeshare, and other technologies to resolve issues quickly
Implemented a highly available Tanium environment across multiple data centers for auditing, management, and patching
Served as the primary architect for orchestration, automation, and tooling
Extensive experience with ServiceNow Multi-Tenant (MSP) model

Supported large, diverse, multi-tenant hosting environment
Implemented a monitoring environment using the SolarWinds product family, including NPM, SAM, NTA, NCM, IPAM, and VIM
Implemented Tanium for systems management, patching, and auditing
Implemented Ayehu Eyeshare for SolarWinds/ServiceNow integration and automation
Primary Technologies: Citrix XenApp, Citrix Netscaler, Windows Server, VMware, and NetApp

Application support for large-scale Tomcat and Websphere applications running on Linux
Worked with a variety of technologies, including IHS, Apache, Tomcat, and Websphere
Utilized Perl for advanced log analysis

Supported 3000+ desktops and employees
Patch Management
Migrated legacy installers to custom MSI packages, removing the need for manual installation
Migrated enterprise from Microsoft SMS to Landesk, automating most tasks

Associates of Applied Science in Software Development, Sinclair Community College